NICE Trading Recording solution allows financial institutions to use the same secure means to capture calls in their back office that they use on their trading floors.
Deloitte's $20 million investment in Querétaro, Mexico, will create one of its four major regional services centers.
Accenture has bought a company that it believes can allow it to "help banks make the branch a physical manifestation of the digital experience."
With blockchain, "we may see the financial services industry becoming more streamlined and efficient," says the U.K. actuary department.
The downtime was reportedly due to Bancolombia's failure to renew a domain.
Finance Minister Colm Imbert: "Over 1,500 employees are expected to be engaged. Hundreds more will be employed in indirect activities."
Automation is increasingly critical to outsourcing, financial services, and customer service. Blending this technology with the right human talent is the key. “You can never replicate certain decision making,” says Frances Karamouzis of Gartner.
"The U.K.’s referendum on its E.U. membership is a major issue for us to deal with," says Inga Beale, chief executive of Lloyd's of London.
"We put industry clearly on notice," said Richard Cordray after CFPB's historic fine against Wells Fargo.
Compared to 2015, complaints related to bank accounts are up 26%, jumping to 2,400 complaints per month versus less than 1,900 last year.
Banking Technology will be handing out its Banking Technology Awards 2016 in December at Tower Hotel in London
For those looking to get into a top U.K. bank, "the wearing of brown shoes with a business suit is generally, though not always, considered unacceptable," says a new study.
Tamana InTech Park opened in 2014 and now another major development is adding even more choice for companies that want to set up an office in Trinidad and Tobago.
AIG), Chubb, and XL Group led the way in term of cyber-insurance premium volume, issuing 22%, 12%, and 11% of the market, respectively.
Although only 21% of Millennials have a financial advisor, a whopping 72% say they are interested in receiving professional guidance.
"Credit demand has remained fairly strong, consistent with robust investment growth," says Michael Pearce of Capital Economics.
Amid questions of its commitment to security, SWIFT seems to be realizing that it must start protecting its reputation along with its system.
After the loss of a $300 million USD deal in an already-troubling year, Infosys has some work to do to make up for a big hole in its balance sheet.
Cargo Consolidators Agency Limited, a logistics company based in Trinidad and Tobago, is exploring a partnership with AeroLift eXpress on drone technology.
Trinidad and Tobago is the jewel of the Caribbean when it comes to telecom infrastructure and connectivity, and the nation is currently benefitting from increased competition.
A person's voice pattern is as unique as their fingerprint, so Barclays is ditching security passwords in favor of voice biometrics.
Overall, the Edinburgh-based bank spent some £1.4 billion on an IT system for W&G, which it will now try to sell off instead of developing.
A new survey reveals that, in nearly three-fourths (72%) of all enterprises, the CIO is the person leading migration to the cloud.
SWIFT added two Mumbai-headquartered banks, ICICI Bank and Axis Bank, to its global payments innovation initiative this week.
An optimal digital transformation is something best achieved with patience — cooking little by little — and down-to-earth goals.
Amid record encryption uptake among all companies, those in the financial services industry now have the highest adoption rate at 56%.
"Chinese banks dominate the list of stocks at the largest discount vs. historical valuations," according to Citi analysts.
The profit downside to PayPal is what investors are focusing on, with the company's shares down more than 9% in intraday trading.
Based upon the reactions of attendees to the TTIFC International Outsourcing Summit 2016, the world is starting to see Trinidad and Tobago's potential as a BPO destination.
Bitso, Destacame, and Quotanda recently took home $10,000 USD prizes and the chance to participate in the Sibos 2016 conference in Geneva this fall.
"Consumers increasingly prefer using digital channels to purchase insurance," says EXL CEO Rohit Kapoor.
The transfers occur instantaneously and come at no cost, with the sender only needing the recipient's email address or phone number.
“We’re open for business as it relates to fintech and partnering with other companies,” said Scotiabank's Jeff Marshall.
75% of Organizations at Risk of Cyber-Incidents and Financial Services Sector Is Particularly Unprepared
RSA President Amit Yoran says that "organizations need to set their agendas early, build comprehensive strategies, and not wait for a breach to force them into action.”
The IDB will select the top proposals to compete for prizes at the bank's November event in Buenos Aires, Argentina.
Banks must be proactive if they hope to survive in a world where fintech startups can offer the same services at a fraction of the speed and cost.
A new study ranks Trinidad and Tobago 21st in the world in terms of adding to global prosperity and equality.
Trinidad and Tobago looks like an even better option compared to large, struggling economies in the region.
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