"How much technology can we do that replaces people?" said Tom Montag, COO of Bank of America, at a conference this week.
The award, handed out annually by Celent, aims to honor the best use of technology in different areas critical to success in banking.
Bank of American was honored by Treasury Management International for its "commitment to innovations that are driving a change in client behavior and opportunity."
"Succeeding in this new competitive landscape requires a rigorous focus on customer care," says Atul Garg of Protiviti.
Compared to 2015, complaints related to bank accounts are up 26%, jumping to 2,400 complaints per month versus less than 1,900 last year.
Banking Technology will be handing out its Banking Technology Awards 2016 in December at Tower Hotel in London
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