More and more companies are continuing to embrace the “nearshore.” With the cost and capabilities gap continuing to close between service providers in far-off places like India and the Philippines, many North American companies are realizing that the benefits of ...
Unisys recently launched its new banking solution Elevate, an onmichannel platform that aims to improve the customer experience.
Piarco International Airport was also honored for having the best airport staff in the Caribbean due to the quality of service, efficiency, attitude, and friendliness shown by employees.
"How customer insight is used can make a big difference to the customer experience — and ultimately to the profitability of the organization," states the report.
"Succeeding in this new competitive landscape requires a rigorous focus on customer care," says Atul Garg of Protiviti.
Compared to 2015, complaints related to bank accounts are up 26%, jumping to 2,400 complaints per month versus less than 1,900 last year.