Among the top five — ADP, Teleperformance, Accenture, Conduent, and Paychex — are several with a focus on financial services.
State of Outsourcing Report Reveals that Lines Are Blurring Between Front- and Back-Office Operations
“In a few months, the lever of automation will become more and more embedded and there will be less talk about a front and back office," says Phil Fersht of HfS Research.
Automation is increasingly critical to outsourcing, financial services, and customer service. Blending this technology with the right human talent is the key. “You can never replicate certain decision making,” says Frances Karamouzis of Gartner.
NEW YORK–(BUSINESS WIRE)–Accenture (NYSE:ACN) has secured the lead position in the ‘Winner’s Circle’ of HfS Research’s 2016 Finance and Accounting As-a-Service Business Process Outsourcing (BPO) Blueprint Report. The report recognizes Accenture as the overall leader in both execution and innovation, positioned ...