As RPA successes add up for insurers, these early wins may be seen as just the first steps on an industry-altering journey.
Companies are seeing that RPA saves time and money while reducing errors and creating opportunities. "We see this more as a highway for growth," says Juan Felipe Giraldo of Bancolombia.
"In two years’ time, we expect this to look like a completely different company,” said Ravi Tewari of Guardian Group.
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“In a few months, the lever of automation will become more and more embedded and there will be less talk about a front and back office," says Phil Fersht of HfS Research.
Customers and providers that adopt the “as a service” model will find themselves relatively insulated from political winds — and perhaps better positioned for the wider evolution already underway.