IAOP, the International Association of Outsourcing Professionals today announced the launch of its Impact Sourcing Champions Index, IAOP's inaugural list of companies that have distinguished themselves as trailblazers in impact sourcing.
Business Process Outsourcing, Customer Contact & Shared Services in Latin America & The Caribbean
Work From Home Programs Deserve A New Look In Light Of Coronavirus Pandemic
Smart enterprises have already deployed telework and work-from-home strategies. With the coronavirus pandemic and travel bans, now is the time for less proactive companies to catch up...and fast! Some of the most knowledgeable experts in business share their insights.
Ibex Rewards 2 Jamaican Contact Center Employees With New Cars
Ibex Digital, a unit of Ibex Global held an event to reward two top performing employees with a car giveaway drawing called “This is How We Roll” last Wednesday, with winners selected randomly from over 850 tickets. The two winners of the cars are Ibex agent Mounirah Alexander and team manager Karissa Chambers-Barker.
Unisys Consolidates Americas Operations, To Sell US Federal Business To SAIC
Unisys Corporation (NYSE: UIS) has announced a consolidation of its Enterprise Solutions United States & Canada (US&C) and Latin America regions into a new Americas region.
Frost & Sullivan Recognizes Almaviva For Latam Contact Center Leadership
Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan has recognized Almaviva with the 2020 Latin American Competitive Strategy Innovation and Leadership Award for its emphasis on service improvements.
Everest Group Names TCS Healthcare Payer Digital Services Leader, Star Performer
Tata Consultancy Services (BSE: 532540, NYSE: TCS) has been ...
IAOP Announces 2020 Leadership Hall of Fame Inductees Peter Bendor-Samuel & Suzanne Leopoldi-Nichols
IAOP, the International Association of Outsourcing Professionals last week announced Peter Bendor-Samuel, Founder and CEO, Everest Group, and Suzanne Leopoldi-Nichols, President, Global Business Services, UPS, will be inducted into its Leadership Hall of Fame.
Colombia Wins 1,000 Job Shared Services Expansion By Swiss-Based LafargeHolcim
Switzerland based LafargeHolcim Selects Colombia for 1000 seat shared services expansion
Cognizant Wins Customer Service Outsourcing Deal With US Food Wholesaler Sysco
US wholesale food giant Sysco (NYSE:SYY) has entered a deal with Cognizant (NASDAQ: CTSH) to outsource all US customer service operations.
St. Lucia Electrical Utility Seeking Contact Center WFM Vendors
The electric utility in the Caribbean island country of St. Lucia is seeking to acquire and implement a Workforce Management and Advanced Quality Management system to integrate with their IP PBX.
St. Lucia Lands ItelBPO For New 300 Seat Contact Center
ItelBPO Selects St. Lucia to open 300 seat contact center facility to open in April, 2020.
OWS2.0 Is The Must Attend Event This February For Outsourcing, Shared Services & GBS
The International Association of Outsourcing Professionals' annual can't miss event, OWS 2.0 will be in Orlando this February, Meet us there!
itelBPO Sells 30% Equity to Jamaican Investment Funds
Jamaican contact center outsourcing company itelBPO announced yesterday that ...
Genpact Announces New Finance & Accounting Delivery Center in Hereida, Costa Rica
Genpact (NYSE:G), a global business process outsourcing firm today announced ...
Unisys To Support Bancolombia With Biometric Identity, Service Desk Solutions
Unisys Corporation (NYSE: UIS) today announced that Bancolombia (NYSE: ...
Everest Group Names Top 50 BPO Companies for 2018
Among the top five — ADP, Teleperformance, Accenture, Conduent, and Paychex — are several with a focus on financial services.
CEO Bob Dechant Explains Why Ibex Interactive Is Betting Big on the Caribbean
More and more companies are continuing to embrace the ...
Interview: Diane Edwards on Why Cooperation Is Key for the Caribbean to Attract BPO Business
Finance TnT’s Loren Moss attended the 2017 Outsource to ...
NICE Wins Two Stevie Awards for Customer Service at Annual Industry Gala
NICE was recognized with a silver award for its leading "Contact Center Solution" and a bronze honor in the "Business Intelligence Solution" category.
State of Outsourcing Report Reveals that Lines Are Blurring Between Front- and Back-Office Operations
“In a few months, the lever of automation will become more and more embedded and there will be less talk about a front and back office," says Phil Fersht of HfS Research.
Accenture Partners with French VC Firm to Drive Startup Innovation
"This collaboration embodies Partech Ventures’ transatlantic DNA and will enable our B2B portfolio companies around the world to access more prospects," said Partech's Philippe Collombel.
Infosys Loses Major Contract with RBS During an Already-Difficult Year
After the loss of a $300 million USD deal in an already-troubling year, Infosys has some work to do to make up for a big hole in its balance sheet.
Call for Proposals: Inter-American Development Bank in Search of Health and Water Startups
The IDB will select the top proposals to compete for prizes at the bank's November event in Buenos Aires, Argentina.
HfS: Accenture Takes The Lead In Finance & Accounting-As-A-Service
NEW YORK–(BUSINESS WIRE)–Accenture (NYSE:ACN) has secured the lead position ...
RBC’s Operations Center For Southern Caribbean Employs 400 In Trinidad & Tobago
Trinidad & Tobago’s Daily Express reported on RBC Financial’s ...
Trinidad & Tobago Key To Scotiabank’s International Network, Say Executives
“For us, T&T plays a key role even beyond ...
TTIFC Launches International Outsourcing Summit June 15-16, 2016
The Trinidad & Tobago International Financial Centre (TTIFC) is ...