Services, CX & BPO

Business Process Outsourcing, Customer Contact & Shared Services in Latin America & The Caribbean

5G Americas, GSMA & CANTO to co-host Virtual 5G Caribbean Summit During MWC 2021

The global scope of digital transformation is influencing and shaping the pathways for technological innovation in the Caribbean,” said José Otero

Sitel To Acquire Sykes, Creating A Global CX BPO Contender

Both Sykes and Sitel have a strong presence in Latin America & The Caribbean. The merger will make the combined company an even more dominant player around the world, with the technology to compete with the largest global CX BPOs.

Newly Rebranded, Jamaica-based itel Expanding Into Honduras, Guyana, Colombia

itel's latest investment in Jamaica, a 90,000 sq. ft. facility located in Kingston will be home to 1,500 on-site employees and manage a network of work-at-home agents, once it opens this fall.

Join Avasant & Unisys Next Week To DIscuss The Future Of Work

Avasant and Unisys are pleased to invite you to the LATAM Digital Forum, "Transforming Your Enterprise for the Future of Work." This session will be taking place on Wednesday, June 16th at 8:00 AM PDT | 10:00 AM CDT.

JAMPRO Wins Top Accolades In Stevie Awards

JAMPRO won gold in the “Sales Process of the Year” category, and Diane Edwards (above), the agency’s president, also won gold as “Business Development Executive of the Year.” Edwards also won silver in the “Woman of the Year in Sales” category.

itelbpo To Inaugurate First Two COVID-Designed BPO Facilities In The Caribbean

The modern building will open in Kingston in June of this year while itelbpo’s facility in Saint Lucia will be upgraded this month with a second building and outdoor dining and recreation area, both designed and built around COVID safety protocols and requirements.

Ibex Lauded As Frost & Sullivan’s 2020 Central America & Caribbean Company Of The Year

Frost & Sullivan recognizes ibex with the 2020 Central America and Caribbean Company of the Year Award for leading its client-partners in the new digital economy; leveraging agile technology platforms and dynamic operational strategies to offer scalable, flexible, and tailored experiences.

Pressured By Coronavirus Pandemic, August PriceSmart Sales Flat

PriceSmart, Inc. (NASDAQ: PSMT) announced that for the month ...

Ibex Limited Launches Initial Public Offering, Listed On NASDAQ

CX Outsourcer IBEX Limited today announced the pricing of its initial public offering of 4,761,905 common shares at a price of $19.00 per share.

Jamaican Outsourcer itelBPO Continues Expansion, Making Canada Its 6th Nationality & Second New Country In 2020

itelBPO Expands Into Canada With New Francophone Telework Capabilities

Alorica Announces Full Salaries Will Be Paid For Employees Infected With COVID-19 Coronavirus

Alorica has reconfirmed that there will be payment of full salaries for all team members who have tested positive for COVID-19 for the duration of their sick leave.

Statement From Alorica In Response To Finance Americas Articles On Jamaica COVID-19 Infections

It is with great concern and sadness that the management of Alorica acknowledges that members of our Alorica team at our Portmore, St. Catherine facility have tested positive for the SARS-CoV-2 (COVID-19) Virus.

Update: Almost Half of 125 Coronavirus Cases In Jamaica Linked To Alorica

Jamaica now has 125 cases of Coronavirus COVID-19 infections, up from 73 cases just 48 hours ago. There are now 52 cases that the health ministry attributes to an Alorica contact center in the Kingston suburb of Portmore.

31 of 32 New Coronavirus Cases In Jamaica Linked To Alorica Call Center, Government Announces Criminal Investigation

Jamaica's Prime Minister Andrew Holness has asked police & health officials to investigate circumstances regarding the Coronavirus outbreak at Alorica, and to bring any appropriate charges.

PriceSmart Sees Sales Surge Almost 20% In March, Postpones New Jamaica, Colombia, Costa Rica Stores, To Launch Online Shopping & Delivery Option

International warehouse club operator PriceSmart announced that for the month of March 2020 net merchandise sales increased 17.1% to $306.1 million USD in the midst of the Coronavirus COVID-19 Pandemic.

IAOP Launches Impact Sourcing Champions Index

IAOP, the International Association of Outsourcing Professionals today announced the launch of its Impact Sourcing Champions Index, IAOP's inaugural list of companies that have distinguished themselves as trailblazers in impact sourcing.

Work From Home Programs Deserve A New Look In Light Of Coronavirus Pandemic

Smart enterprises have already deployed telework and work-from-home strategies. With the coronavirus pandemic and travel bans, now is the time for less proactive companies to catch up...and fast! Some of the most knowledgeable experts in business share their insights.

Ibex Rewards 2 Jamaican Contact Center Employees With New Cars

Ibex Digital, a unit of Ibex Global held an event to reward two top performing employees with a car giveaway drawing called “This is How We Roll” last Wednesday, with winners selected randomly from over 850 tickets. The two winners of the cars are Ibex agent Mounirah Alexander and team manager Karissa Chambers-Barker.

Unisys Consolidates Americas Operations, To Sell US Federal Business To SAIC

Unisys Corporation (NYSE: UIS) has announced a consolidation of its Enterprise Solutions United States & Canada (US&C) and Latin America regions into a new Americas region.

Frost & Sullivan Recognizes Almaviva For Latam Contact Center Leadership

Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan has recognized Almaviva with the 2020 Latin American Competitive Strategy Innovation and Leadership Award for its emphasis on service improvements.

Everest Group Names TCS Healthcare Payer Digital Services Leader, Star Performer

Tata Consultancy Services (BSE: 532540, NYSE: TCS) has been ...

IAOP Announces 2020 Leadership Hall of Fame Inductees Peter Bendor-Samuel & Suzanne Leopoldi-Nichols

IAOP, the International Association of Outsourcing Professionals last week announced Peter Bendor-Samuel, Founder and CEO, Everest Group, and Suzanne Leopoldi-Nichols, President, Global Business Services, UPS, will be inducted into its Leadership Hall of Fame.

Colombia Wins 1,000 Job Shared Services Expansion By Swiss-Based LafargeHolcim

Switzerland based LafargeHolcim Selects Colombia for 1000 seat shared services expansion

Cognizant Wins Customer Service Outsourcing Deal With US Food Wholesaler Sysco

US wholesale food giant Sysco (NYSE:SYY) has entered a deal with Cognizant (NASDAQ: CTSH) to outsource all US customer service operations.

St. Lucia Electrical Utility Seeking Contact Center WFM Vendors

The electric utility in the Caribbean island country of St. Lucia is seeking to acquire and implement a Workforce Management and Advanced Quality Management system to integrate with their IP PBX.

St. Lucia Lands ItelBPO For New 300 Seat Contact Center

ItelBPO Selects St. Lucia to open 300 seat contact center facility to open in April, 2020.

OWS2.0 Is The Must Attend Event This February For Outsourcing, Shared Services & GBS

The International Association of Outsourcing Professionals' annual can't miss event, OWS 2.0 will be in Orlando this February, Meet us there!

itelBPO Sells 30% Equity to Jamaican Investment Funds

Jamaican contact center outsourcing company itelBPO announced yesterday that ...

Genpact Announces New Finance & Accounting Delivery Center in Hereida, Costa Rica

Genpact (NYSE:G), a global business process outsourcing firm today announced ...

Unisys To Support Bancolombia With Biometric Identity, Service Desk Solutions

Unisys Corporation (NYSE: UIS) today announced that Bancolombia (NYSE: ...

Everest Group Names Top 50 BPO Companies for 2018

Among the top five — ADP, Teleperformance, Accenture, Conduent, and Paychex — are several with a focus on financial services.

CEO Bob Dechant Explains Why Ibex Interactive Is Betting Big on the Caribbean

More and more companies are continuing to embrace the ...

Interview: Diane Edwards on Why Cooperation Is Key for the Caribbean to Attract BPO Business

Finance TnT’s Loren Moss attended the 2017 Outsource to ...

NICE Wins Two Stevie Awards for Customer Service at Annual Industry Gala

NICE was recognized with a silver award for its leading "Contact Center Solution" and a bronze honor in the "Business Intelligence Solution" category.

State of Outsourcing Report Reveals that Lines Are Blurring Between Front- and Back-Office Operations

“In a few months, the lever of automation will become more and more embedded and there will be less talk about a front and back office," says Phil Fersht of HfS Research.

Accenture Partners with French VC Firm to Drive Startup Innovation

"This collaboration embodies Partech Ventures’ transatlantic DNA and will enable our B2B portfolio companies around the world to access more prospects," said Partech's Philippe Collombel.