"How much technology can we do that replaces people?" said Tom Montag, COO of Bank of America, at a conference this week.
Bank of America Will Search for Automation-Based Cost-Cutting Even After Hitting Its Spending Goals
Spain’s CaixaBank Named Model Bank of the Year by Celent
The award, handed out annually by Celent, aims to honor the best use of technology in different areas critical to success in banking.
Bank of America Named Global Bank of the Year for Payments and Collections
Bank of American was honored by Treasury Management International for its "commitment to innovations that are driving a change in client behavior and opportunity."
Customer Service Is More Important Than Ever in an Era When Consumers Think Banks Don’t Care
"Succeeding in this new competitive landscape requires a rigorous focus on customer care," says Atul Garg of Protiviti.
People Are Complaining About Their Banks Much More than Last Year
Compared to 2015, complaints related to bank accounts are up 26%, jumping to 2,400 complaints per month versus less than 1,900 last year.
Bank of America, JPMorgan, RBS, and BBVA Highlight Fintech Awards in 2016
Banking Technology will be handing out its Banking Technology Awards 2016 in December at Tower Hotel in London
Wells Fargo to Offer Person-to-Person Mobile Money Transfers in August
The transfers occur instantaneously and come at no cost, with the sender only needing the recipient's email address or phone number.