During 2019, Invest in Bogota (IIB), the city of Bogotá's investment promotion agency, supported 48 greenfield Foreign Direct Investment projects, its highest number for a calendar year since its institution in 2006.
OWS2.0 Is The Must Attend Event This February For Outsourcing, Shared Services & GBS
The International Association of Outsourcing Professionals' annual can't miss event, OWS 2.0 will be in Orlando this February, Meet us there!
Everest Group Names Top 50 BPO Companies for 2018
Among the top five — ADP, Teleperformance, Accenture, Conduent, and Paychex — are several with a focus on financial services.
CEO Bob Dechant Explains Why Ibex Interactive Is Betting Big on the Caribbean
More and more companies are continuing to embrace the “nearshore.” With the cost and capabilities gap continuing to close between service providers in far-off places like India and the Philippines, many North American companies are realizing that the benefits of ...
Auxis Is Helping Companies Blend Their Services Strategy and Robotic Process Automation
Companies in all industries and all locations are increasingly looking to technology to improve their operations, streamline processes, and save time. While many separate innovations are merging together in this wider push for digital transformation, the benefits of automation and ...
iQor Opens 600-Seat Contact Center in Trinidad and Tobago, Its Second Location in the Country
iQor COO Gary Praznik: ”The new facility affirms iQor’s commitment to Trinidad and Tobago as the ideal outsourcing option for the United States domestic market."
Trinidad and Tobago International Financial Centre Introduces Training Program to Expand Financial Sector Talent Pool
"This is a very important step for the Trinidad and Tobago IFC and the participants in the program,” said Shane Kissoon of ACCA Caribbean.
State of Outsourcing Report Reveals that Lines Are Blurring Between Front- and Back-Office Operations
“In a few months, the lever of automation will become more and more embedded and there will be less talk about a front and back office," says Phil Fersht of HfS Research.
Outsourcing and Global Services Outlook 2017: Everything Is Changing
Customers and providers that adopt the “as a service” model will find themselves relatively insulated from political winds — and perhaps better positioned for the wider evolution already underway.
A.T. Kearney Says Trinidad & Tobago Belongs In Top Tier Of Global Services Destinations
The global landscape for service delivery, whether Business Process Outsourcing (BPO) or in-house shared services is never static. Global executives in the process of short-listing locations are unwise to simply return to the default choices of a decade ago. Things ...