With the opening of this new campus, ibex now has a total of more than 5,000 seats in Jamaica across its five facilities in Ocho Rios, Portmore, and Kingston.
Both Sykes and Sitel have a strong presence in Latin America & The Caribbean. The merger will make the combined company an even more dominant player around the world, with the technology to compete with the largest global CX BPOs.
The modern building will open in Kingston in June of this year while itelbpo’s facility in Saint Lucia will be upgraded this month with a second building and outdoor dining and recreation area, both designed and built around COVID safety protocols and requirements.
Jamaican Outsourcer itelBPO Continues Expansion, Making Canada Its 6th Nationality & Second New Country In 2020
itelBPO Expands Into Canada With New Francophone Telework Capabilities
Alorica has reconfirmed that there will be payment of full salaries for all team members who have tested positive for COVID-19 for the duration of their sick leave.
It is with great concern and sadness that the management of Alorica acknowledges that members of our Alorica team at our Portmore, St. Catherine facility have tested positive for the SARS-CoV-2 (COVID-19) Virus.
Jamaica now has 125 cases of Coronavirus COVID-19 infections, up from 73 cases just 48 hours ago. There are now 52 cases that the health ministry attributes to an Alorica contact center in the Kingston suburb of Portmore.
31 of 32 New Coronavirus Cases In Jamaica Linked To Alorica Call Center, Government Announces Criminal Investigation
Jamaica's Prime Minister Andrew Holness has asked police & health officials to investigate circumstances regarding the Coronavirus outbreak at Alorica, and to bring any appropriate charges.
The electric utility in the Caribbean island country of St. Lucia is seeking to acquire and implement a Workforce Management and Advanced Quality Management system to integrate with their IP PBX.
More and more companies are continuing to embrace the “nearshore.” With the cost and capabilities gap continuing to close between service providers in far-off places like India and the Philippines, many North American companies are realizing that the benefits of ...
NICE was recognized with a silver award for its leading "Contact Center Solution" and a bronze honor in the "Business Intelligence Solution" category.
"Amazon Connect is simple enough to be configured and run directly by business decision makers," according to Jeff Barr of AWS.