JetBlue (NASDAQ: JBLU) has extended connectivity between its John F. Kennedy International Airport (JFK) home base in New York and Guatemala City in Central America, Guadeloupe in the Caribbean, and Guyana in South America. Last week the airline flew its ...

The global landscape for service delivery, whether Business Process Outsourcing (BPO) or in-house shared services is never static. Global executives in the process of short-listing locations are unwise to simply return to the default choices of a decade ago. Things ...