Teleperformance Applauded by Frost & Sullivan for its Strong Growth, Vison and Operational Practices in the Latin American Nearshore Customer Experience Outsourcing Market
itel's latest investment in Jamaica, a 90,000 sq. ft. facility located in Kingston will be home to 1,500 on-site employees and manage a network of work-at-home agents, once it opens this fall.
More and more companies are continuing to embrace the “nearshore.” With the cost and capabilities gap continuing to close between service providers in far-off places like India and the Philippines, many North American companies are realizing that the benefits of ...
“Latin America has a lot to offer and can serve quite a variety of different needs from different price points,” says Sebastian Menutti of Frost & Sullivan.
Critical Factors to Consider Before Selecting a Nearshore Location, Part 8: Governmental Agencies and Support
“There’s a marketing arms race,” says Johan Gott of AT Kearney. “Who can get their message out?”
Companies in all industries and all locations are increasingly looking to technology to improve their operations, streamline processes, and save time. While many separate innovations are merging together in this wider push for digital transformation, the benefits of automation and ...
Critical Factors to Consider Before Selecting a Nearshore Location, Part 7: Connectivity and Infrastructure
“You can probably get the bandwidth you need anywhere almost. It’s just a question of how much it’s going to cost.”
Much of the nearshore is plagued with severe natural disaster risk aside from the largely spared areas of Trinidad and Tobago, Argentina, and Brazil.
"We’re talking about U.S. companies,” says Sebastian Menutti of Frost & Sullivan. “So high proficiency in English is a requirement.”
“When you’re not India ... then you have to really start prioritizing,” says Johan Gott of AT Kearney. “You really need to think about, ‘How is the niche that we are playing in better than anyone else’s?’”
A nearshore location’s talent pool is second category analyzed in the TTIFC whitepaper “7 Critical Factors to Consider Before Selecting a Location in the Booming Nearshore Market.” In the weeks to come, we will publish more sections in an ongoing series that will further ...
Critical Factors to Consider Before Selecting a Nearshore Location, Part 2: Business and Political Climate
A country's tax code, regulations, and overall bureaucratic hurdles tend to be the top-line items that decision-makers look at.
The benefits of outsourcing to the nearshore have convinced many companies that it’s better to look south than to the east.
Why anyone considering a nearshore location should find out more about Trinidad and Tobago.